Privacy Policy

This Privacy Policy explains how [Close Flo LLC / legal entity name] (“Close Flo,” “we,” “us,” or “our”) collects, uses, shares, and protects information when you access or use our website, application, software, tools, and related services (collectively, the “Service”).

By using the Service, you agree to this Privacy Policy.

1. Information We Collect

We may collect information you provide directly, information collected automatically, and information received from service providers.

A. Account Information

We may collect:

• •name;
• •email address;
• •phone number;
• •password or login credentials;
• •business or account preferences;
• •support communications.

B. Transaction Information

When you use Close Flo, you may provide information about a private-party sale, including:

• •seller name and contact information;
• •buyer name and contact information;
• •asset type;
• •year, make, model, VIN, serial number, mileage, or odometer reading;
• •title state;
• •title status;
• •lien or loan information;
• •sale price;
• •deposit amount;
• •planned closing date;
• •payment method notes;
• •inspection notes;
• •negotiation notes;
• •closing checklist status;
• •handoff notes;
• •uploaded photos or documents.

C. Uploaded Files and Documents

If enabled, you may upload files such as photos, bills of sale, title-related images, inspection documents, lien payoff documents, or other transaction materials.

You should not upload Social Security numbers, driver’s license images, bank account numbers, full payment account numbers, or other highly sensitive information unless the Service specifically requests it and you are comfortable doing so.

D. Payment Information

Payments may be processed by Stripe or another third-party payment processor.

Close Flo does not store your full credit card number. Payment processors may provide us with limited payment information such as payment status, amount paid, transaction ID, last four digits, card brand, billing email, and billing address.

E. Technical and Usage Information

We may collect:

• •IP address;
• •device information;
• •browser type;
• •pages viewed;
• •clicks and interactions;
• •referral source;
• •approximate location based on IP address;
• •log data;
• •error reports;
• •analytics data;
• •cookies and similar technologies.

2. How We Use Information

We may use information to:

• •create and manage your account;
• •provide the Service;
• •generate transaction workflows and checklists;
• •provide document-readiness and closing-step guidance;
• •track progress through the Closing Center;
• •process payments;
• •provide customer support;
• •send service-related emails;
• •improve and secure the Service;
• •troubleshoot errors;
• •analyze usage;
• •prevent fraud, abuse, and misuse;
• •comply with legal obligations;
• •enforce our Terms of Service.

3. AI and Automated Processing

Close Flo may use rules-based systems, automation, or artificial intelligence to generate checklists, summaries, explanations, suggested next steps, risk prompts, or workflow guidance.

Information you provide may be processed by our systems and service providers to provide these features.

We do not intend for AI-generated or automated outputs to serve as legal, tax, financial, title, insurance, or professional advice.

4. How We Share Information

We may share information with:

A. Service Providers

We may share information with vendors who help operate the Service, including hosting providers, database providers, payment processors, email providers, analytics providers, customer support tools, security tools, and AI or automation providers.

B. Payment Processors

We may share payment-related information with Stripe or other payment processors to process transactions, prevent fraud, manage refunds, and maintain payment records.

C. Legal and Compliance

We may disclose information if required by law, subpoena, court order, government request, or if we believe disclosure is necessary to protect rights, safety, security, or prevent fraud.

D. Business Transfers

If Close Flo is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, information may be transferred as part of that transaction.

E. With Your Direction

We may share information when you ask us to do so or when you use features that direct us to share information with another user or third party.

5. What We Do Not Do

We do not sell your personal information in the traditional sense.

We do not act as an escrow provider, payment verifier, title company, dealer, broker, insurer, legal service, tax advisor, or government agency.

We do not verify buyer identity, seller identity, payment clearance, or title transfer unless we expressly state otherwise in writing.

6. Cookies and Analytics

We may use cookies, pixels, local storage, analytics tools, and similar technologies to operate, secure, measure, and improve the Service.

You may be able to adjust cookie settings through your browser, but some features may not work properly if cookies are disabled.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information.

However, no system is completely secure. We cannot guarantee that information will always remain secure.

You are responsible for using a strong password, protecting your login credentials, and limiting the sensitive information you upload.

8. Data Retention

We keep information for as long as necessary to provide the Service, maintain records, resolve disputes, enforce agreements, comply with legal obligations, and support legitimate business purposes.

You may request deletion of certain account information by contacting support@closeflo.app. We may retain information where required or permitted by law, for fraud prevention, dispute resolution, compliance, backup, security, or legitimate business purposes.

9. Your Choices

You may:

• •update certain account information;
• •request account deletion;
• •unsubscribe from marketing emails;
• •contact us about privacy questions;
• •request that we delete certain uploaded documents, subject to retention needs.

Service-related emails, payment emails, security emails, and transaction-related notices may still be sent even if you opt out of marketing.

10. Children’s Privacy

The Service is not intended for children under 13.

We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us at support@closeflo.app.

11. State and International Privacy Rights

Depending on where you live, you may have additional privacy rights under applicable law.

Close Flo is currently intended for users in the United States. If you access the Service from outside the United States, you understand that information may be processed in the United States.

12. Third-Party Links

The Service may link to government websites, payment processors, forms, partner services, or other third-party websites.

We are not responsible for the privacy practices, content, security, or policies of third parties.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

If we make material changes, we may notify you by email, through the Service, or by posting an updated version.

Your continued use of the Service means you accept the updated Privacy Policy.

14. Contact

Questions about this Privacy Policy may be sent to:

Close Flo

Email: support@closeflo.app

Address: 8520 Allison Pointe Blvd, Ste. 220, Indianapolis, IN 46250, USA